Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
List of All Potions in Genshin Impact

How To Report A Bug or Top Up Issue in Genshin Impact

This article is over 4 years old and may contain outdated information

Genshin Impact is a free to play gacha-based role-playing game that pin’s there hope on microtransactions – when it comes to generating revenue. And, being one of the most sought-after games of the year 2020, Genshin Impact offers a large open world with a plethora of content including – story quests, treasures, domains, dungeons, world bosses, and much more.

Recommended Videos

Despite not being a typical Triple-A role-playing videogame title, Genshin Impact far surpasses some of the big releases like the recent release of Cyberpunk 2077(broken on current-gen consoles).

Related | Genshin Impact Ganyu Banner Release Date and Time, How To Get Ganyu

Bugs and other issues in large scale videogame titles is something that no one can avoid completely, especially, when everyone is working from home due to COVID 19. So, the best thing the gaming community – And in our case, the Genshin Impact community can do is report any issues they face in-game to the developers.

Genshin Impact co-op guide

With the past few updates, we have seen the developers respond to community-made requests. Whether we talk about Keqing and Mona elemental attacks fix, Raise in Resins, the underwhelming Elemental Crucible event, etc, the developers have fixed or tried to resolved or add whatever the community had wished for.

Related | How To Get Free Primogems In Genshin Impact

While reporting an issue in Genshin Impact is alike any other game, still, for new players reporting a top-up issue or any other can become a daunting task. So, to help them we have prepared a step-by-step guide on – How To Report A Bug or Top Up Issue in Genshin Impact?.

Other Important Guides on Genshin Impact

How to Report Top Up Issue or Bugs in Genshin Impact

Here are the simple steps that players need to follow to report any issue or bugs in Genshin Impact.

Step 1.) Open Genshin Impact.

Step 2.) Click on the Paimon Icon to open game’s main menu.

Step 3.) At the bottom you can find Feedback, click on it.

Reporting issue in Genshin Impact

Step 4.) A new window in your default browser will open up with different Genshin Impact report options.

Step 5.) Choose a suitable option and report the issue.

Players can also suggest new features and other game related mechanics or items using the report/feedback feature.

Genshin Impact is a free to play gacha-based role-playing game currently available on PC, PS4, Android, and iOS.

Author
Image of Hritwik Raj
Hritwik Raj
Hritwik is a guides writer who has been writing about video games for almost a decade. He is a Computer Science graduate who has always been into gaming. Most of the time, you will find him covering News and Guides for various publications. And when he is not working, you will find him fighting with his friends about how good of a gamer he is. His favorite games include Fallout 76, Borderlands 2, Call of Duty, Apex Legends, Destiny 2, Souls series, Genshin Impact, and The Last of Us.